Policies
Order Fulfilment
All products and orders are on a made-to-order basis. We strive to fulfil all orders to the highest standard.
We aim to match items as closely as possible to the images and descriptions on our website.
We source unique beads in batches and sometimes an exact bead is difficult to find again. Therefore, a jewellery piece may differ slightly to one in the photograph. The feel, structure and theme of the piece will stay the same but there may be a slight texture of colour difference to a particular bead.
Any material or significant discrepancies will be communicated to the customer in advance.
Payment
Full payment is required and must be received in cleared funds prior to the shipment of any order.
Delivery Terms and Conditions
All sales are conducted on an FCA (Free Carrier) basis.
The seller, Umtha, is responsible for export clearance and delivery of goods to the either our recommended courier or the buyer’s nominated carrier at the agreed location.
Risk and responsibility transfer to the buyer once the goods have been handed over to the carrier.
The buyer is responsible for all shipping costs, insurance, import duties, taxes, and any additional charges.
The seller guarantees that goods will be supplied according to agreed specifications and will be suitably packaged for transport.
Any delivery dates provided are estimates only; we are not liable for delays after handover to the carrier.
In the event of manufacturing defects, and subject to verification, we will either replace the affected items at our own cost or issue a refund for those items.
The buyer is advised to obtain appropriate transit insurance to cover potential loss or damage in transit.
The buyer is solely responsible for ensuring compliance with all applicable import requirements, regulations, permits, and documentation in the destination country.
Any import duties, taxes, inspections, or regulatory approvals required upon entry remain the responsibility of the buyer.
Returns
Umtha is committed to making sure our customers are completely satisfied with their purchase and adheres to the Consumer Protection Act of South Africa. We gladly offer a 14-Day Return Policy. Returns must be arranged by the customer using an insured postal or courier service.
Umtha can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. Please contact the retail outlet directly.
All sale items are considered final sale and not returnable.
Wrong Item/ Size Ordered
Please notify us here. Please indicate whether you will return the item via post/courier or require collection.
Should collection be requested, a minimum courier fee of R105 will apply.
Kindly note that collections cannot be arranged from PO Boxes, and all return shipments must be sent via a door-to-door courier service.
Incorrect Item or Faulty Item Delivered
Merchandise that arrives damaged or defective, excluding damage attributable to the courier, will be eligible for a refund or replacement at no additional cost, provided that such claims are submitted within six (6) months from the date of delivery.
In the event of manufacturing defects, and subject to verification, the seller will either replace the affected items at their own cost or issue a refund for those items.
Upon receipt, all returned items will be inspected, and where a manufacturing defect is confirmed, a replacement will be provided at no additional cost to the customer.
All credits will be refunded to the credit card used at the time of return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Umtha reserves the right to refuse any returns upon final review, if all the above guidelines have not been met.
Tax
Umtha is based in South Africa and VAT is included in the price of the item on retail sales. Wholesale prices exclude VAT.
Our Promise
Umtha is committed to serving our customers with the highest quality of jewellery, service and value at our online store. We are constantly striving to improve your online experience and would love to hear your suggestions as well as your criticism. We invite you to tell us what you like, what you don’t like, and your ideas on how we can improve your overall shopping experience.
Contacting us
If you have any questions regarding these policies you may contact us at:
E-mail: farron@umtha.co.za
Tel: +084 522 0180